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Blockchain Help Desk

Privacy Policy

A legal disclaimer

We are an independent third-party technical support service for cryptocurrency users. We are not affiliated with or endorsed by any specific crypto exchange, trading app, or financial institution. Cryptocurrency transactions carry risk- please use caution when investing or trading.

Privacy Policy 

1. Information We Collect
Personal Information:

  • Name, email address, phone number

  • Address and identification documents for KYC purposes

  • Financial information for transaction processing

  • Communication records with our support team

Automatically Collected Information:

  • IP addresses, browser type, device information

  • Usage data and interaction patterns

  • Cookies and similar tracking technologies

  • Log files and analytics data

2. How We Use Your Information
We use collected information to:

  • Provide and maintain our services

  • Process transactions and verify identities

  • Communicate with you about your account

  • Improve our platform functionality

  • Comply with legal obligations

  • Prevent fraud and security breaches

3. Data Sharing and Disclosure
We may share information with:

  • Third-party service providers (payment processors, cloud hosting)

  • Legal authorities when required by law

  • Affiliated companies within our corporate group

  • Professional advisors and auditors

We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including:

  • Encryption of data transmission and storage

  • Regular security assessments and audits

  • Access controls and authentication procedures

  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain personal information for as long as necessary to fulfill our contractual obligations, comply with legal requirements, and resolve disputes. Typically, this means retaining data for at least 7 years after account closure where required by law.
6. Your Rights
Depending on your jurisdiction, you may have rights to:

  • Access and receive a copy of your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain processing activities

  • Data portability in structured formats

To exercise these rights, contact us using the information below.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
8. International Data Transfers
If we process data outside your country of residence, we ensure appropriate safeguards are in place to protect your information according to applicable data protection laws.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date

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